Frequently Asked Questions
Shipping
When will my Pre-Order ship?
When will my Pre-Order ship?
Pre-Orders will ship on or just before the indicated release date.
Why is their a separate shipping charge for pre-orders
Why is their a separate shipping charge for pre-orders
In-stock items will ship according to their handling time and pre-orders will all ship together on the last release date. There is a separate charge for the additional shipment.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-5 days. 2 day shipping is available on all orders (for an additional charge). Some items have a lead time that will be indicated on the product page.
Returns and Refunds
How do I return a product?
How do I return a product?
Returns are self service from your my account page.
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).