Frequently Asked Questions
Shipping
When will my Pre-Order ship?
When will my Pre-Order ship?
Pre-Orders will ship on or just before the indicated release date.
Why is there a separate shipping charge for pre-orders?
Why is there a separate shipping charge for pre-orders?
In-stock items ship according to their normal handling time. When an order contains multiple pre-orders, they normally ship together after the latest listed release date. The separate charge covers the additional shipment.
How long will it take to receive my order?
How long will it take to receive my order?
Standard shipping normally takes 3-7 days.
Two-day shipping refers to transit time after the item becomes available and ships. It does not change the release date.
Apparel items have a longer lead time that will be indicated on the product page.
Returns and Refunds
How do I return a product?
How do I return a product?
Returns are self service from your my account page.
Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).